Company

Job Details

Endpoint Support Technician Windows and/or Mac

Who we are:

InfoStructures, Inc. is an information technology services firm located in Rockville, MD. Since 1988 we have been applying technology to better the workplace. We place great value in the work our people do and in the difference their efforts make in people’s lives.

We are seeking an energetic, highly motivated, qualified endpoint support technicians to support our government clients.

What experience you need:

Two years plus (2+) of real world in-person and remote desktop systems support, preferably in an enterprise environment, and recent and relevant experience in Windows 1x laptops/desktops/tablets, IOS and Android devices. You should also have:

• Tremendous attention to detail
• Excellent problem-resolution skills
• Ability to weigh several options and provide the most efficient solution
• OUTSTANDING oral (in person/phone) and written communication skills, including an ability to deal with people at various levels, from technician- to executive
•  Strong ability to build client relationships

Thorough working knowledge supporting the following technologies is desired in as many of these areas as possible:

• Windows:
• Windows 1x – including device and driver installation, troubleshooting and patching
• Various Windows imaging technologies, including MDT deployments
• Various Windows migration tools such as PC Mover
• Remote desktop management tools, e.g., RDP, SCCM, Dameware, RemotePC
• Hardware familiarity with Dell computing platforms, (both desktop and laptop), RAM, Hard drives, USB peripherals (e.g., printers, scanners)
• Mac:

• Mac OS installation/configuration/customization including scripting
• Mac OS integration into AD environments using JAMF

• Other:
• O365 Applications
• VPN, MFA, and other technologies used by remote workers
• Basic local and network connectivity including troubleshooting TCP/IP, DHCP, NICs, DNS, network drive mappings, etc.
• VPNs, Group Policy, challenges faced by teleworkers
• Mobile devices (e.g., iPhone, iPad, Android platforms)
• InTune device management
• ServiceNow Service Desk application
• ITIL principles

Desirable training/certifications you should have:

• BS Degree
• A+/Net+
• Windows or Mac certifications

What you will do 

You will provide remote- and on-site endpoint (e.g., desktops, laptops, iPhone/iPad) support for users at a government client. This will include troubleshooting incidents and problems as well as handling request for services, e.g., installations, configurations, moves, migrations, upgrades. You may also be involved with:

• Configuring network devices/printers
• Completing project work
• Documenting and defining policies and procedures
• Creating technical reports
• Completing other duties as assigned

Clearance requirements

Ability to pass a corporate and Federal background check. Previous Federal Agency check (or higher) clearance preferred.

Where you will do it

This position is on-site. Your on-site work will be based at Metro-accessible locations in downtown Washington, D.C., with possible short-distance travel to other local locations. This position is on-site Remote work may be permitted one day a week but is not guaranteed. 

Covid/Vaccination Protocols

As a credentialed Federal contractor, you are subject to the Government’s protocols to prevent the spread of Covid-19. These protocols are subject to change from time to time. 

InfoStructures is an Equal Opportunity Employer.